お客様の個人情報の保護について

当社ではお客様からいただいた大切な個人情報(住所、氏名、電話番号、メールアドレスなど)配送作業以外に第三者に渡したり、悪用したりする事は決してございません。どうぞ、安心してご利用下さい。
また、顧客情報はセキュリティー対策の整ったサーバー内で保管しております。
下記はスイス本社(マクソンモータ社)のプライバシー・ポリシーです。

Recording your input data on server logfiles
You can visit our websites without providing any personal data. We only record data in so-called server logfiles, such as the name of the file accessed, the date and time of access, the data volume transferred and the requesting provider. This data will only be used to ensure the proper functioning of the page and to improve our service, but cannot be traced back to you.

 Data collection and utilisation for contract administration purposes and for opening a customer account
We collect personal data when it is freely provided by you within the context of placing an order, making contact with us (e.g. via the contact form or by e-mail) or when opening a customer account. The specific data gathered is that provided on the various information forms. We use the data provided by you for contract administration purposes and to process your queries. Once the contract has been processed in full or your customer account has been deleted, your data is blocked to prevent any further utilisation and will be deleted on expiry of the mandatory retention periods set out in fiscal and commercial regulations, provided you have not expressly agreed to the further use of your data or we retain the right to further exploit your data in accordance with the law, of which we are obliged to inform you. You may cancel your customer account at any time via the contact facility set out below or via the function provided for this purpose within your customer account.

Data transfer for contract completion purposes
For the fulfilment of contract, we will transfer your data to the shipping company commissioned with delivery if necessary for the delivery of ordered goods. Depending on the payment service provider selected during the order process, we will pass on the payment data required for payment to the financial institution and possibly the payment service provider commissioned by us or the payment service provider selected by you. In part, the selected payment service providers may collect the data directly should you open an account with them. In such a case, you will have to register with your login data of the payment service provider during the order process. The data protection declaration of each respective payment service provider shall apply in such cases.

To provide the best possible service, requests for quotations (via the online form/online shop) and enquiries are processed and contacts made by the appropriate regional sister, subsidiary or distribution company of maxon motor ag, depending on the country of origin of the user. You will find a list of these companies under the heading “maxon motor worldwide”. Apart from this, no personal data will be forwarded to any third parties. Any statutory obligation of disclosure is, however, reserved.

Data usage on subscription to the e-mail newsletter
If you subscribe to our newsletter we use the data required for this purpose or that which is separately provided by you in order to regularly forward our newsletter to you. You may unsubscribe from the newsletter at any time via the contact facility set out below or via a link provided for this purpose within the newsletter.

 Use of cookies
On many pages we use cookies in order to enhance the attractiveness of our website and to enable the proper utilisation of certain functions. This incorporates the use of small text files which are stored on your device, that save specific settings and data regarding the exchange between your browser and our system. Some of the cookies used by us will be deleted at the end of your browser session, i.e. once your browser has been closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). Cookies do not contain any personal data and therefore cannot be assigned to any user. Based on the cookie-technology we only received anonymised information, e.g. about the website that led you to our shop, which pages have been viewed on our website etc. Please note that some cookies are already placed as soon as you enter our website.

You may configure your browser such that you are informed when any cookies are placed and decide in individual cases whether or not you wish to accept them, or you may reject cookies for specific cases or in general (detailed instructions regarding the setting options of your browser are given below) Should you reject any cookies the functionality of our website may be compromised. Below we present information on cookies we use and how you can customise your browser in that respect:

  • 1. Necessary cookies
    These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.
  • 2. Analytical / performance cookies
    These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.
  • 3 Functionality cookies
    These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g. ads that match your interests).
  • 4. Targeting cookies
    These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.
  • 5. Third-party cookies
    The cookies of some of our advertising providers help make the on-line offering and our website more attractive to you. Therefore, cookies of our partner providers are also saved to your hard disk when you are visiting our website. These are temporary cookies and are automatically deleted after a specific timeframe. As a rule, cookies of our partner providers are deleted a few days or up to 24 months later, or in some cases after several years. Cookies of our partner providers do not collect personal data, either. They will collect exclusively pseudonymised data under a user ID. These pseudonymised data will not be associated with your personal data at any time.
  • How can I change cookie settings in my browser? Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

    Internet Explorer™: http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies
    Safari™: https://support.apple.com/kb/PH17191?viewlocale=en_US&locale=de_DE
    Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
    Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
    Opera™ : http://help.opera.com/Windows/10.20/en/cookies .html

     m-pathy
    On this website web analytics data is collected and stored by m-pathy (www.m-pathy.com) provided by the seto GmbH. This information is used to improve the user experience of the website. For this purpose the software uses cookies. The data collection can be opted-out at any time and will be effective for future visits on this website. The opt-out information will be stored as a cookie on your computer without any personally identifiable information.

    Use of Google Analytics for web analysis purposes
    This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.com). Google (Universal) Analytics uses methods which enable an analysis of your use of the website, through cookies for example, text files stored on your computer. The information created about your use of this website is generally transferred to a Google server in the US and saved there. Activating the IP anonymisation on this website will cause the IP address to be shortened before transfer within the member states of the European Union or in other contract states of the agreement about European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there. The anonymous IP address transferred from your browser to Google Analytics will not be joined with other data logged by Google.

    You may prevent the transfer of data created by cookies and your usage of the website (incl. your IP address) to Google as well as further processing of such data by Google by downloading and installing the following browser plugin: http://tools.google.com/dlpage/gaoptout?hl=de As an alternative to the browser plugin, you can click this link in order to prevent the use of Google Analytics for this website in the future. An opt-out cookie will then be stored in your device. Once you delete your cookies, you will have to click the link again.

     Use of etracker for web analysis purposes
    On this website, data is stored using the technologies of etracker GmbH (www.etracker.com), from which user profiles are created, using pseudonyms. These user profiles are created in order to analyse the behaviours of web users, and serve to improve our offer and tailor it to users’ requirements. Cookies may be used in this regard. Cookies are small text files, which are stored locally on the terminal device of the person visiting the site, so that the user can be recognised when visiting our website again. The pseudonymised user profile is created without any specific or express consent, nor with any personal details of the holder of the pseudonym. You can object to the acquisition and storage of this data at any time, by clicking on this link: http://www.etracker.com/privacy?sid=66986a48496a1f68a4658d0ec2b0c237&id=privacy&et=jLs&languageId=2

    When you do so, an opt out cookie will be stored on your terminal device. If you delete your cookies, you must click the link again.

    Right of access and contact facility
    You are entitled to access your personal information stored by us at no charge, including the right to correct, block or delete such data. Please use the contact details provided in our legal notice should you have any queries concerning the collection, processing or exploitation of your personal data, or should you wish to access, correct, block or delete any data, or should you wish to withdraw any approval provided for or object any use of such data.

     Consent
    By making use of this website, the user hereby declares his/her agreement to the conditions set out in this data protection declaration and allows maxon motor ag to process the personal data in the manner described here for the stated purposes.

    We reserve the right to amend this data protection declaration at any time. A reference on the website will enable you to consult any such amendments.

     

    © 01.01.2018 maxon motor ag, Sachseln